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They're Not Making Customers Like They Used To: Changing Customer Service Trends And Expectations | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in December
Micah Solomon , CONTRIBUTOR

Your customers–every single one of them–have been changed by their exposure to web-based commerce. Regardless of the type of business you’re in, the customer service and customer experience expectations of your customers have been changed forever.

http://www.forbes.com/sites/micahsolomon/2016/12/21/theyre-not-making-customers-like-they-used-to-how-customer-service-expectations-have-changed/#5ba57d0fe7ba
 

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